維修服務

Repair Service

先評估，後收件。受理、檢測、報價、維修與保固，均依明確程序辦理。

THINK2 提供音響與錄音設備維修服務，並作為受理、報價、維修與保固之單一服務窗口。所有案件均於收件前完成可行性與費用初步評估；確認可受理後，始安排送件。初步評估結果於 3–5 個工作天內回覆。

線上填單 →

作業流程

線上填單

提交設備品牌、型號及故障狀況。

初步評估

THINK2 評估維修可行性與粗估費用；無法受理者直接通知，不產生運費。

送件安排

確認可受理後，由 THINK2 提供寄件方式並安排收件。

到件檢測

完成檢測並出具正式報價。取得書面同意後始進行維修；新增項目另行報價，取得同意後始得施作。

維修與保固

依核准項目完成維修。完成後提供保固；範圍與期限依實際維修內容，於報價時載明。

驗收回寄

完成驗收後，依確認方式回寄設備。

費用說明

適用條件	收費標準	運費
於 THINK2 購買，且仍在原廠保固期間內	免費受理	含回寄運費
已逾保固期間	行政費 NT$300	含回寄運費
非於 THINK2 購買	行政費 NT$300	含回寄運費

正式報價後決定不維修者，行政費不予退還；往返運費依實際支出計收。
所有費用均於送件或施作前確認。維修費用不加成。

受理範圍

受理項目

THINK2 售出品項：保固期間內免費受理。
THINK2 售出品項：逾保固期間仍可受理。
其他品牌及品項：依設備狀況逐件評估。

不受理項目

進液設備。
燒焦或嚴重熱損設備。
電池膨脹設備。
經改裝、自行拆卸或自行維修之設備。
已停產且無可用零件之設備。
來源不明之設備。
資料救援案件。

維修可行性與成本效益

可行性評估包括技術條件、零件供應與成本效益。THINK2 將「維修成本與預估使用壽命」及「換新總成本」並列，作為維修或換新之決策依據。評估不預設特定處理方案。

常見問題

受理可行性

不設固定機型清單，所有案件逐件評估。評估不收費；經評估無法受理者，另行通知。

回覆時限

初步評估結果於提交資料後 3–5 個工作天內回覆。

寄件規範

確認可受理後，THINK2 始提供寄件方式。未經確認之寄件不予受理。

正式報價

設備到件檢測後出具正式報價，取得書面同意後始進行維修。

追加項目

維修期間如發現原報價以外之必要項目，將另行報價。未取得同意前不予施作。

維修保固

維修完成後提供保固，保固範圍與期限依實際維修內容，於報價時載明。

線上填單

請填寫設備品牌、型號與故障狀況。我們會先評估能否維修及預估費用，並於 3–5 個工作天內回覆。請勿先行寄件；確認可受理並取得你的同意後，我們才會提供寄件方式。

請勿直接寄件。未經確認之寄件不予受理。

完整條款另載於《維修服務說明》，全文將於送修確認時提供。

Repair Service

維修服務

Assessment first. Intake by confirmation. Every case follows a defined repair procedure.

THINK2 provides repair services for audio and recording equipment and serves as the single service point for intake, quotation, repair and warranty. Every case receives a preliminary feasibility and cost assessment before intake. Shipping is arranged only after acceptance is confirmed. Preliminary assessment results are issued within 3–5 business days.

Submit a Request →

Service Procedure

Online Request

Submit the equipment brand, model and fault condition.

Preliminary Assessment

THINK2 assesses repair feasibility and estimated cost. Cases that cannot be accepted are notified directly; no shipping cost is incurred.

Shipping Arrangement

After acceptance is confirmed, THINK2 provides shipping instructions and arranges intake.

Inspection and Quotation

A formal quotation is issued after inspection. Repair begins only after written approval. Additional work is quoted and requires separate approval.

Repair and Warranty

Approved work is completed and covered by warranty. Scope and duration are stated in the quotation.

Final Inspection and Return

After final inspection, the equipment is returned by the confirmed method.

Fees

Applicable Condition	Fee	Shipping
Purchased from THINK2 and within manufacturer warranty	No intake fee	Return shipping included
Out of warranty	NT$300 handling fee	Return shipping included
Not purchased from THINK2	NT$300 handling fee	Return shipping included

If repair is declined after the formal quotation, the handling fee is non-refundable. Round-trip shipping is charged at actual cost.
All fees are confirmed before shipping or repair. No markup is added to the repair charge.

Acceptance Scope

Accepted Items

Items sold by THINK2: no intake fee within the warranty period.
Items sold by THINK2: out-of-warranty cases remain eligible for assessment.
Other brands and products: assessed individually according to equipment condition.

Excluded Items

Liquid-damaged equipment.
Burned or severely heat-damaged equipment.
Equipment with swollen batteries.
Modified, self-disassembled or self-repaired equipment.
Discontinued equipment without available parts.
Equipment of unknown origin.
Data-recovery cases.

Repair Feasibility and Cost Effectiveness

Feasibility assessment covers technical conditions, parts availability and cost effectiveness. THINK2 presents the repair cost with expected service life alongside the total replacement cost. The assessment does not presume a preferred course of action.

FAQ

Repair Feasibility

No fixed model list applies. Every case is assessed individually. Preliminary assessment is free; cases that cannot be accepted are notified directly.

Response Time

Preliminary assessment results are issued within 3–5 business days after submission.

Shipping Requirements

THINK2 provides shipping instructions only after acceptance is confirmed. Unconfirmed shipments are not accepted.

Formal Quotation

A formal quotation is issued after the equipment is received and inspected. Repair begins only after written approval.

Additional Work

Work outside the original quotation is quoted separately. No additional work is performed without approval.

Repair Warranty

Warranty is provided after repair. Scope and duration depend on the work performed and are stated in the quotation.

Submit a Request

Submit the online request first. THINK2 provides shipping instructions only after preliminary assessment and acceptance confirmation. The request form is in Chinese; for English assistance, contact us by LINE or email.

Open the request form →

Do not ship equipment before confirmation. Unconfirmed shipments are not accepted.

Full terms are set out in the Repair Service Terms and provided with the repair confirmation.