配送方式與運費 (Methods & Rates)

• 宅配 (Home Delivery)：新竹物流配送。台灣本島運費 $80。
  * 外島地區請先聯繫客服確認運送方式。
• 超商取貨 (CVS Pickup)：7-11 / 全家。每筆訂單運費 $60。
  * 需符合超商體積與重量限制，部分大型器材不適用。

出貨時間與時效 (Schedule)

我們會依照訂單成立時間、付款狀態與庫存狀況，安排當日或最近批次出貨。

• 宅配 (平日 / 週六)：
  平日 15:00 前、週六 11:00 前完成訂單，將安排當日出貨。
  * 台灣本島地區配送最快可於隔日送達，實際時間仍以物流配送狀況為準。
• 超商取貨 (每日出貨)：
  每日 18:00 前完成訂單，將安排當日寄出。
  * 配送至指定門市約需 2–3 個工作天，實際到貨時間以超商物流為準。

訂單追蹤與通知 (Order Tracking)

• 商品出貨後，將以 Email／簡訊 通知物流單號。
• 可至物流業者官網或會員中心「訂單查詢」追蹤配送進度。
• 如逾預計時效仍未收到，請聯繫客服協助查件。

收貨檢查與破損處理 (Inspection)

• 收件時請當場檢查外箱，確認包裝完整。
• 若外箱明顯破損、變形或受潮，建議當場拒收或拍照存證。
• 貴重或易碎器材，建議全程錄影開箱以保障權益。
• 如有損壞，請於到貨 7 日內聯繫客服協助處理。

大型 / 精密器材配送 (Oversized Gear)

• 大型監聽喇叭、音箱等體積較大商品，不適用超商取貨。
• 精密與易碎器材採加強包裝，必要時以原廠外箱保護。
• 部分大型商品可預約配送時段，下單後由客服與您確認。
• 如需上樓或特殊搬運，請於訂購時先行告知。

配送範圍與取貨期限 (Coverage)

• 配送範圍：台灣本島與離島（外島運費另計，請先洽客服）。
• 目前暫不提供海外配送。
• 超商取貨：請於到貨後 7 日內領取，逾期將自動退回。
• 國定假日與連續假期，出貨將順延，實際出貨日以公告為準。

Methods & Rates

• Home Delivery: via Hsinchu Logistics. NT$80 within main-island Taiwan.
  * For outlying islands, please contact us first to confirm shipping options.
• Convenience Store Pickup: 7-Eleven / FamilyMart. NT$60 per order.
  * Subject to store size and weight limits; some large gear is not eligible.

Dispatch Schedule

We arrange same-day or next-available-batch dispatch based on your order time, payment status, and stock availability.

• Home Delivery (Weekdays / Sat):
  Orders completed before 15:00 on weekdays or 11:00 on Saturdays are dispatched the same day.
  * Main-island Taiwan can arrive as fast as the next day; actual timing depends on the courier.
• Store Pickup (Daily Dispatch):
  Orders completed before 18:00 are shipped the same day.
  * Delivery to your chosen store takes about 2–3 business days; actual timing depends on the store's logistics.

Order Tracking

• Once your order ships, you'll receive a tracking number by email / SMS.
• Track progress on the courier's website or under "Order Lookup" in your account.
• If it hasn't arrived past the estimated time, contact us and we'll help trace it.

Inspection & Damage

• On delivery, please inspect the outer box on the spot and confirm it's intact.
• If the box is visibly damaged, dented, or wet, decline it or photograph it as evidence.
• For valuable or fragile gear, we recommend filming the unboxing to protect your rights.
• Report any damage within 7 days of delivery and we'll assist.

Oversized / Precision Gear

• Large studio monitors, speakers, and other bulky items are not eligible for store pickup.
• Precision and fragile gear ships with reinforced packaging, using the original box where needed.
• Some large items offer scheduled delivery; we'll confirm a time with you after ordering.
• Let us know in advance if you need help carrying items upstairs or any special handling.

Coverage & Pickup Window

• Coverage: main-island Taiwan and offshore islands (island surcharge applies — please contact us).
• We do not currently offer international shipping.
• Store pickup: please collect within 7 days of arrival, or the order is automatically returned.
• Dispatch is delayed during public holidays; actual dispatch dates follow our announcements.