Return Policy & After-Sales Support

退換貨政策與售後服務

退換貨前請先確認商品狀態，讓我們能更快協助您處理

七天鑑賞期說明 (Inspection Period)

依《消費者保護法》相關規定，網路購物原則上享有商品收受後 7 日內解除契約的權利。

重要須知

鑑賞期是讓您確認商品狀態與購買需求的期間。若需辦理退貨，請盡量保持商品、配件、保證書與原廠內外包裝完整，以利後續檢查與處理。

受理條件：請於鑑賞期內提出申請，並保持商品主體、配件、保證書、贈品與原廠包裝完整。
期限計算：自收受商品後 7 日內，若有退換貨需求，請盡早與客服聯繫。
序號商品：含軟體、外掛或啟用序號之商品，若已註冊、綁定或啟用，可能影響退換貨受理。

可能無法受理的情況 (Exceptions)

為保障商品完整性與下一位消費者權益，若有以下情況，可能影響退貨受理、退款金額或需另行檢查確認：

已超過 7 天鑑賞期，且非商品瑕疵或保固範圍內問題。
軟體、外掛或含啟用序號之商品已完成註冊、綁定或啟用。
商品、配件、保證書、贈品或原廠內外包裝不完整。
商品有明顯使用痕跡、髒污、刮傷、摔傷、液體滲入或配件短缺。
包裝損傷：直接將託運單、膠帶或標籤黏貼於商品原廠外盒，導致外盒破損或無法復原。

退換貨流程與注意事項 (Process)

先聯繫客服：請先提供訂單編號、商品照片與問題說明，由客服協助確認後續流程。
包裝規範：寄回時請使用外箱保護商品，勿直接在原廠外盒黏貼託運單、膠帶或任何紙張。
全程錄影：為保障雙方權益，建議保留拆封、檢查與退貨包裝過程的完整影像紀錄。
商品檢查：商品寄回後，我們將依實際狀態檢查；若有缺件、損傷或需整新情形，將另行與您說明。
寄回方式：請依客服提供之方式寄回；若未事先確認而使用額外加價服務，超出指定方式之費用將另行確認。

商品瑕疵處理 (Defective Products)

若您收到商品後發現異常或疑似新品瑕疵，請先保留完整包裝與影像紀錄，並盡快聯繫客服。

處理方式：經確認為新品瑕疵 (Dead on Arrival) 後，我們將協助更換新品或依實際情況處理。
運費負擔：若確認屬新品瑕疵，相關來回運送費用由 THINK2 台灣線上負擔。
注意事項：寄回時請使用額外紙箱妥善包裝，避免原廠外盒與商品在運送途中受損。

退換貨須知 (Good to Know)

退款方式與時間 (Refund)

退款將依原付款方式退回，例如信用卡、ATM、購物金或其他原訂單付款方式。
實際入帳時間依各金流平台與發卡銀行作業時間而定，信用卡刷退通常需數個工作天。
退款金額以實際付款金額為準；若訂單使用購物金、折價券或活動優惠，將依平台規則辦理。
完成退貨退款時，將同步處理電子發票折讓或作廢等相關流程。

軟體序號商品 / 換貨 (Software & Exchange)

軟體與序號商品：軟體、外掛、下載型內容與含啟用序號之商品，若已註冊、綁定或啟用，通常無法退換，請於購買前先確認需求與相容性。
換貨申請：換貨商品仍需符合鑑賞期與商品完整性條件。若欲更換不同型號，建議先辦理退貨後重新下單，以確保庫存、價格與優惠條件正確。

如需辦理退換貨或有售後問題，歡迎透過 LINE 線上諮詢，或來信 service@think2tw.com（營業時間 13:30–20:00，例假日公休）。實際受理將依訂單內容、商品狀態與相關規範為準。

THINK2 退換貨與售後服務 — THINK2 Audio Lab, Taiwan

退換貨政策與售後服務

Returns & After-Sales Policy

Please check your item's condition before requesting a return, so we can help you faster.

7-Day Inspection Period

Under Taiwan's Consumer Protection Act, online purchases generally include the right to cancel within 7 days of receiving the item.

Important

The inspection period is a window to confirm the item's condition and whether it fits your needs. If you wish to return it, please keep the item, accessories, warranty card, and original inner/outer packaging as complete as possible, so we can inspect and process it smoothly.

Eligibility: apply within the inspection period and keep the item, accessories, warranty card, free gifts, and original packaging complete.
Timeframe: within 7 days of receiving the item; if you need a return or exchange, please contact us as early as possible.
Serial-number items: for software, plugins, or items with activation serials, registration, binding, or activation may affect eligibility.

When It May Not Be Accepted (Exceptions)

To protect product integrity and the next customer's rights, the following may affect return eligibility, the refund amount, or require further inspection:

The 7-day inspection period has passed, and the issue is not a defect or covered by warranty.
Software, plugins, or items with activation serials have been registered, bound, or activated.
The item, accessories, warranty card, free gifts, or original inner/outer packaging are incomplete.
The item shows clear signs of use, dirt, scratches, drop damage, liquid ingress, or missing accessories.
Packaging damage: shipping labels, tape, or stickers were attached directly onto the original manufacturer's box, causing irreversible damage.

Process & What to Note

Pack and return for inspection — Step 3. Pack & return for inspection

Contact us first: share your order number, photos of the item, and a description of the issue, and we'll confirm the next steps.
Packaging: use an outer carton to protect the item; do not attach shipping labels, tape, or any paper directly onto the original manufacturer's box.
Filming: to protect both sides, we recommend keeping a full video record of unboxing, inspection, and return-packing.
Inspection: once returned, we'll inspect the item's actual condition; if anything is missing, damaged, or needs refurbishment, we'll explain separately.
Return method: please return via the method we provide; if you use an extra paid service without confirming first, any cost beyond the designated method will be confirmed separately.

Defective Products (DOA)

If you notice anything abnormal or a suspected manufacturing defect after receiving the item, please keep the complete packaging and video record, and contact us as soon as possible.

How it works: once confirmed as a defective new unit (Dead on Arrival), we'll help replace it or handle it as appropriate.
Shipping: if confirmed as a defective new unit, the related round-trip shipping is covered by THINK2 Taiwan.
Note: when returning, pack it well with an extra carton to avoid damage to the original box and item in transit.

Good to Know

Refunds

Refunds are issued to the original payment method — for example, credit card, ATM transfer, store credit, or any other method used for the original order.
Actual posting time depends on the payment platform and issuing bank; card refunds usually take a few business days.
Refund amounts are based on the actual amount paid; if the order used store credit, coupons, or promotions, refunds follow the platform's rules.
When the return and refund are completed, the related e-invoice credit or void is processed at the same time.

Software Serials & Exchanges

Software & serial items: software, plugins, downloadable content, and items with activation serials generally cannot be returned or exchanged once registered, bound, or activated — please confirm your needs and compatibility before buying.
Exchanges: exchange items must still meet the inspection-period and completeness conditions. To switch to a different model, we recommend returning first, then placing a new order to ensure correct stock, pricing, and offers.

To start a return / exchange or for after-sales help, reach us on LINE, or email service@think2tw.com (hours 13:30–20:00, closed on public holidays). Eligibility is determined by your order details, the item's condition, and applicable rules.

THINK2 returns and after-sales service — THINK2 Audio Lab, Taiwan